Folding Electric Bike - Matrix Urban X

MATRIX URBAN X - AUSTRALIA’S THE BEST URBAN FOLDING BIKE
Experience the thrill of our powerful e-bike, featuring a 36V 250W brushless rear motor propelling you to speeds of up to 25km/h. Engineered for excitement with a lightweight frame and responsive brakes, it encourages healthy living and exploration.

IGNITE YOUR ADVENTURE

Feel the pulse of excitement as you unleash the power of the 250W brushless rear motor, propelling you to thrilling speeds of up to 25 km/h.

CONQUER EVERY JOURNEY

Experience the thrill of exploration with the 36V 9AH Hidden Battery with a key that offers a range of 30-40 km, encouraging you to embrace outdoor adventures while staying active and healthy.

ENGINEERED FOR EXHILARATION

Designed for the daring, this e-bike's durable aluminium alloy frame and carbon steel front fork ensure a stable and thrilling ride on any terrain.

INDULGE IN COMFORTABLE THRILLS

Elevate your ride with the SHIMANO 7-speed gear system and responsive front and rear disc brakes, offering smooth control and exhilarating performance.

SAFETY MEETS ADVENTURE

Illuminate your path with confidence using the 3W LED front light and rear light, while the hidden 36V 9AH battery with key ensures secure and worry-free rides.

EMBRACE HEALTHY MOBILITY

Unleash your vitality and reduce your carbon footprint with pedal assist mode and eco-friendly transportation, blending the thrill of adventure with the benefits of a healthier lifestyle.

Specifications:

• Color: Matte Black
• Motor & Battery Frame Warranty: 12 months
• Motor: 36V 250W Brushless Rear Motor
• PAS: 1:1 Pedal Assistant
• Display: LCD
• Initiating Mode: Pedal Assistant
• Throttle: Can Assemble Thumb Throttle
• Battery: 36V 9AH Hidden Battery with Key
• Range: 1:1 PAS Mode, 30-40KM
• Controller: 36V 250W
• Charger: 42V 2A, 100-240V Input
• Charging Time: 4-6 Hours
• Max Speed: 25km/h
• Loading Capacity: 100kg
• Frame: 6061 Aluminium Alloy, 15kg
• Wheel Size: 20 Inch
• Tyre: 20*1.75 Tyre
• Rim: 20" Aluminium Alloy
• Front Fork: Carbon Steel
• Front Brake: Disc Brake
• Rear Brake: Disc Brake
• Gear: SHIMANO 7 Speed
• Handlebar: 6061 Al Alloy Black Handlebar
• Brake Lever: Conjoined Shifter with Power Cut-off Brake
• Chain: Rust-Resistant Chain
• Saddle: City Bike Saddle
• Pedal: Aluminium Pedal
• Headlight: 3W LED Front Light with USB Charger Port + Rear Light

Warranty Information

All products excluding parts on this website are covered by a 12 months Limited warranty.

Parts have a 3-month warranty provided they have been fitted by an approved repaired/service agent. (Invoice is required)

Please refer to your user manual for a full and detail warranty  on each product.

WHAT IS COVERED?

All manufacturing faults or defects

Your item will be repaired or replaced (if repair is not possible) if you are the first purchaser/user of the product and it has any of the following manufacturing or design faults under normal use:

• Motor faults
• Boards or Computer Control faults
• Battery faults
  

WHAT IS NOT COVERED?

If you have an issue with your purchased product that is not manufacturing fault, not

• When the warranty period has expired
• Failing to maintain or perform schedule servicing
• When the warranty or serial label is altered or removed
• When the warranty or serial label is altered or removed
• Wear-and-tear damage of vulnerable components such as wheels, tyres, lights. consumables or battery lifespan
• Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage
• Attempts to ‘flash’ or reset a product’s software/firmware or changing from factory settings.
• Damage caused by Water ingestion .Most of our item have some level of proofing against dust and wet conditions, but they are NOT water-proof.
• Damage caused by overloading, over the designed maximum load
  Limited warranty of 3 months for commercial use.

How do I lodge a warranty claim?

Bike Scooter City has authorised service centres located around Australia. In some cases, warranty issues can be dealt with at these service centres.

If a Customer believes that their product has a manufacturing defect or problem Please contact repair@bikescootercity.com.au.

Customers must email  with details of their issue, along with any pictures or videos as evidence of a fault. A customer service agent will be in contact within 24-48hrs business hours.

 Costs associated with returning the goods will be borne by you, the customer. If the issue is deemed by us upon investigation to be a manufacturing fault, we will repair, refund or replace the faulty goods. Any transportation of the replacement product will be arranged at the expense of the customer. In the event that we receive a returned product under a warranty claim, and we deem the claim to have no basis, the cost of returning the product to the customer will be at the expense of the customer.

Any Products DOA we will replace or repair without a delivery charge to the customer. You must notified DOA within 3 business days of receiving the product.

If my product is replaced entirely, does the warranty period reset?

The Warranty period does not reset if the Customer’s product is replaced in its entirety by Bike Scooter City,  The Warranty will expire at 12 months from the date of purchase of the original product and remain unaffected by any product replacement that happens within that 12 month period.

I've had parts replaced under warranty. Are are these parts covered by their own 12 month warranty?

Any replacement parts fitted to a product are covered for the remaining duration of the original 12-month product Warranty, and do not have their own warranty period.