Returns and Refunds Policy

For Brand New and Unused items

Our policy lasts 30 days. If 30 days has gone by since your purchase,
unfortunately, we can’t offer you a refund.

To be eligible for a return, your product must be unused and in the same
condition that you received it. It must also be in the original packaging. A technician will inspect the product before a refund is processed.

The refund amount is less the original shipping cost incurred by Bike Scooter
City to ship the products(s) to the Customer in the first place. You are responsible
for the cost to return the product.

There is a 15% restocking fee for all change of mind or returns/refunds.

Refunds(if applicable) 

Once your return is received and inspected, we will send you an email to notify you, that we have received your returned item. We will also notify you of the
approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, (excluding cash) within 7 business days. 

Used products

Bike Scooter City is unable to issue refunds for any products that have been
used.

Can my refund still be denied after returning my product?

Bike Scooter City reserves the right to refuse to refund a product that does not
meet the criteria outlined in our

Return Policy. This includes products that have been used, not returned in their intact, original packaging, or products
that have been damaged or broken since being received by the Customer. 

Shipping 

To return your product, you should mail your product to BIKE SCOOTER CITY 2/60 Jijaws Street, QLD 4074, Australia

You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable.

Refunds from website orders that have not been despatched

(Changes of mind or ordered the
wrong item)

You have 2 options to choose

Full Store credit

Full refund minus 5% merchant fee.

Deposits for
Products

An administration and merchant fee of $50 will be charged for all cancellations of product purchased where a deposit has been made to hold stock/products.

All products on
this website are covered by a 12-month Limited warranty.

WHAT IS
COVERED?

All manufacturing faults

Your item will be repaired or replaced (if
repair is not possible) if you are the first purchaser/user of the product and
it has any of the following manufacturing or design faults under normal use:

Motor faults

Boards or Computer Control faults

Battery faults

WHAT IS NOT
COVERED

If you have an issue with your purchased product
that is not manufacturing fault, not

When the warranty period has expired

Failing to maintain or perform schedule
servicing

When the warranty or serial label is altered
or removed

When the product or any of its components
have been opened, altered, or modified by someone other than
the manufacturer or authorised repair centre

Wear-and-tear damage of vulnerable components
such as wheels, tyres, lights. consumables or battery lifespan

Damage caused by product misuse or abuse like
(but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion,
or bad storage

Attempts to ‘flash’ or reset a product’s
software/firmware or changing from factory settings.

Damage caused by Water ingestion. Most of our
item have some level of proofing against dust and wet conditions, but they are
NOT waterproof.

Damage caused by overloading, over the
designed maximum load

Limited warranty of 3 months for commercial
use.

Do I have to
return the product back to Bike Scooter City?

Bike Scooter City has authorised service centres located around Australia. In some cases, warranty issues can be dealt with at these service centres.
Please contact repair@bikescootercity.com.au or call 1300 883
773 to find a local service centre. 

Costs
associated with returning the goods will be borne by you, the customer. If the
issue is deemed by us upon investigation to be a manufacturing fault, we will
repair, refund, or replace the faulty goods. Any transportation of the replacement
product will be arranged at the expense of the customer. In the event that we
receive a returned product under a warranty claim, and we deem the claim to
have no basis, the cost of returning the product to the customer will be at the
expense of the customer.

Any Products
DOA we will replace or repair without a delivery charge to the customer. You
must notify DOA within 3 business days of receiving the product.

If my product
is replaced entirely, does the warranty period reset?

The Warranty
period does not reset if the Customer’s product is replaced in its entirety by
Bike Scooter City, The Warranty will expire at 12 months from the date
of purchase of the original product and remain unaffected by any product
replacement that happens within that 12-month period.

I've had parts
replaced under warranty. Are these parts covered by their own 12-month
warranty?

Any replacement
parts fitted to a product are covered for the remaining duration of the
original 12-month product Warranty, and do not have their own warranty
period.