Returns and Refunds Policy
For Brand New and Unused items
Our policy lasts 30 days. If 30 days has gone by since your purchase,
unfortunately, we can’t offer you a refund.
To be eligible for a return, your product must be unused and in the same
condition that you received it. It must also be in the original packaging. A technician will inspect the product before a refund is processed.
The refund amount is less the original shipping cost incurred by Bike Scooter
City to ship the products(s) to the Customer in the first place. You are responsible
for the cost to return the product.
There is a 15% restocking fee for all change of mind or returns/refunds.
Once your return is received and inspected, we will send you an email to notify you, that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, (excluding cash) within 7 business days.
Bike Scooter City is unable to issue refunds for any products that have been
Can my refund still be denied after returning my product?
Bike Scooter City reserves the right to refuse to refund a product that does not
meet the criteria outlined in our
Return Policy. This includes products that have been used, not returned in their intact, original packaging, or products
that have been damaged or broken since being received by the Customer.
To return your product, you should mail your product to BIKE SCOOTER CITY 2/60 Jijaws Street, QLD 4074, Australia
You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable.
Refunds from website orders that have not been despatched
(Changes of mind or ordered the
You have 2 options to choose
Full Store credit
Full refund minus 5% merchant fee.
An administration and merchant fee of $50 will be charged for all cancellations of product purchased where a deposit has been made to hold stock/products.
All products on
this website are covered by a 12-month Limited warranty.
All manufacturing faults
Your item will be repaired or replaced (if
repair is not possible) if you are the first purchaser/user of the product and
it has any of the following manufacturing or design faults under normal use:
Boards or Computer Control faults
WHAT IS NOT
If you have an issue with your purchased product
that is not manufacturing fault, not
When the warranty period has expired
Failing to maintain or perform schedule
When the warranty or serial label is altered
When the product or any of its components
have been opened, altered, or modified by someone other than
the manufacturer or authorised repair centre
Wear-and-tear damage of vulnerable components
such as wheels, tyres, lights. consumables or battery lifespan
Damage caused by product misuse or abuse like
(but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion,
or bad storage
Attempts to ‘flash’ or reset a product’s
software/firmware or changing from factory settings.
Damage caused by Water ingestion. Most of our
item have some level of proofing against dust and wet conditions, but they are
Damage caused by overloading, over the
designed maximum load
Limited warranty of 3 months for commercial
Do I have to
return the product back to Bike Scooter City?
Bike Scooter City has authorised service centres located around Australia. In some cases, warranty issues can be dealt with at these service centres.
Please contact firstname.lastname@example.org or call 1300 883
773 to find a local service centre.
associated with returning the goods will be borne by you, the customer. If the
issue is deemed by us upon investigation to be a manufacturing fault, we will
repair, refund, or replace the faulty goods. Any transportation of the replacement
product will be arranged at the expense of the customer. In the event that we
receive a returned product under a warranty claim, and we deem the claim to
have no basis, the cost of returning the product to the customer will be at the
expense of the customer.
DOA we will replace or repair without a delivery charge to the customer. You
must notify DOA within 3 business days of receiving the product.
If my product
is replaced entirely, does the warranty period reset?
period does not reset if the Customer’s product is replaced in its entirety by
Bike Scooter City, The Warranty will expire at 12 months from the date
of purchase of the original product and remain unaffected by any product
replacement that happens within that 12-month period.
I've had parts
replaced under warranty. Are these parts covered by their own 12-month
parts fitted to a product are covered for the remaining duration of the
original 12-month product Warranty, and do not have their own warranty