FAQs – Bike Scooter City

Shipping information:

No, we do not offer international shipping.

Product related queries:

Please follow the link below to find specific laws for your city/state - click here

Yes, wearing a helmet is requirement in Queensland, just the same as you would wear one while riding a bike in public.

Please follow the link below to find specific laws for your city/state - click here

Please follow the link below to find specific laws for your city/state - click here

Every State/City has their own set of age requirements for riding electric scooters. Please follow the link below to find specific laws for your city/state - click here

The brand and type of electric scooter determine whether it can ride on gravel and dirt roads. One way to find out is to take a look at the mechanism and tyres of the electric scooter. The electric scooter models that have inflated air tyres or flat rubberised tyres are great to use for dirt and gravel roads. The electric scooter with flat rubber tyres may work exceptionally well with gravelly roads, however, they may not be able to handle bumpy roads.

The brand and type of electric scooter determine speed and range. Maximum speed depends on several variables- weight of the rider, inclination, road condition etc. However, standard max speed is between 20-30km/h. From a single charge you can scoot approximately 15-45 kilometres depending on your weight, road condition, inclination etc.

Riding an electric scooter when it’s raining is not recommended. However, there are electric scooters that are designed to handle the rain but it may take longer to apply the brakes because of the wet roads.


Water-resistant electric scooters are available on the market and are safe to use when you are caught in the rain but it is never recommended to ride electric scooters in rain regardless. If you keep in mind that the water and electrical equipment are not compatible, then it might be best to leave your electric scooter at home when it is raining.

Based on the brand and model, battery is upgradeable for some scooters.

From a single charge you can scoot approximately 15-45 kilometres depending on your weight, road condition, inclination etc. The charging cycles between 500-1000 are the typical lifespan of Li-on batteries. Recharging them every 3 months is necessary if the electric scooter is stored for a period of time.

Here are some suggestions to follow when charging the battery of your electric scooter:

1. Charge batteries in a cool spot to prevent overheating.

2. If possible, charge slowly. In particular small battery packs have to be charged slowly.

3. Some chargers automatically switch off when the battery is full, this prevents overcharging. Automatic chargers are smart investments.

4. A stored electric scooter should be recharged every 2 months.

No. To prevent overcharging, unplug the charger once the charger light indicates the battery is fully charged. Do not charge the scooter overnight. Instead, resume charging when you are available to unplug the charger once the battery is fully charged.

Depending on the exact model, it takes between 3 – 8 hrs (from flat) to get to a full charge.

The weight can vary anywhere from 12kg up to approximately 25kg.

Always be sure you are wearing your safety equipment including gloves, helmet, and any other protective gear. These can provide some added protection from turning over–or running into things.

It depends on your needs. If you need a scooter for outdoor activities a 2 wheeled electric scooter is preferable, but you have a small child or you want to use for indoor then you can go for a 3 wheeled scooter, because of the manoeuvrability and smaller turning radius.

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Electric scooters are easy to catch up with, you can learn with the help of a professional friend, and also there are manuals to guide you.

Yes, you can wash your E-Vehicle with water but NO high pressure should be used.

Yes, it does.

Yes, the charger has Australian plug/ wall socket.

Returns and Refunds:

Please go through our return and refund policy. Follow the link below-

Please go through our warranty policy. Follow the link below-

Warranty policy:

Please go through our warranty policy. Follow the link below-

Please go through our warranty policy. Follow the link below-

Please go through our warranty policy. Follow the link below-

Please contact us directly or email us to enquire about current stock.