FAQs
TOP SPEED and RANGE
The top speed varies greatly and is affected by-
- Load weight/riders weight
- Terrains and sealed surfaced and roads
- Air temperature and weather conditions
- Tyre pressure and tyre wear and tyre type/design
- Battery percentage remaining and Battery age/life
- Riding in Eco or Dual motor mode.
- Riding uphills or flat sealed surfaces
All Stated Range and Top speed are tested by the manufactured under controlled conditions with a 70kg rider (load on the scooter/bike) on flat concrete surface with a air temperature of 24 degrees C. on ECo mode, low humidity with the battery fully charged.
Please note top speed will decrease when battery is not fully charged.
Confirmation of Identity
We may request customers to provide a current I.D. to confirm identity and delivery address. To prevent credit card fraud and protect the credit card holder from unauthorised transactions, we may at times request the customer to confirm the credit card used for the transaction
Delivery Times
Once your order has successfully been processed and payment has been made, you will receive an order confirmation via email. This will contain information on the shipping time for each item on your order. We will generally dispatch your order within two business days.
Delivery times vary depending on the product you have ordered and the delivery address
Deliveries typically occur within:
2-6 Business days for Capital Cities
- 10-14 days Business days for WA, TAS and NT
