FAQs

TOP SPEED AND RANGE

The top speed varies greatly and is affected by:

  • Load weight/rider's weight
  • Terrain and sealed surfaces
  • Air temperature and weather conditions
  • Tyre pressure, tyre wear, and tyre type/design
  • Battery percentage remaining and battery age/life
  • Riding in Eco or Dual motor mode
  • Riding uphills or flat sealed surfaces

All stated range and top speeds are tested by the manufacturer under controlled conditions with a 70kg rider (load on the scooter/bike) and on a flat concrete surface with an air temperature of 24 degrees Celsius, in Eco mode, low humidity, with the battery fully charged.

Please note that the top speed will decrease when the battery is not fully charged.

 

CONFIRMATION OF IDENTITY

We may request customers to provide their current ID to confirm their identity and delivery address. To prevent credit card fraud and protect the credit card holder from unauthorized transactions, we may at times request the customer to confirm the credit card used for the transaction.

 

DELIVERY TIMES

Once your order has been successfully processed and payment has been made, you will receive an order confirmation via email. This will contain information on the shipping time for each item on your order. We will generally dispatch your order within two business days.

Delivery times vary depending on the product you have ordered and the delivery address.

Deliveries typically occur within:

  • 2-6 Business days for Capital Cities
  • 10-14 Business days for WA, TAS, and NT