Warranty Information

All products excluding parts on this website are covered by a 12 months Limited warranty.

All Dragon E-scooters have a 24 months warranty on the Chassis.

Parts have a 3-month warranty provided they have been fitted by an approved repaired/service agent. (Invoice is required)

Please refer to your user manual for a full and detail warranty  on each product.

WHAT IS COVERED?

All manufacturing faults or defects

Your item will be repaired or replaced (if repair is not possible) if you are the first purchaser/user of the product and it has any of the following manufacturing or design faults under normal use:

  • Moter faults
  • Boards or Computer Control faults
  • Battery faults

WHAT IS NOT COVERED?

If you have an issue with your purchased product that is not manufacturing fault, not

  • When the warranty period has expired
  • Failing to maintain or perform schedule servicing
  • When the warranty or serial label is altered or removed
  • When the product or any of its components have been opened, altered or modified by someone other than the manufacturer or authorised repair center
  • Wear-and-tear damage of vulnerable components such as wheels, tyres, lights. consumables or battery lifespan
  • Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage
  • Attempts to ‘flash’ or reset a product’s software/firmware or change from factory settings.
  • Damage caused by Water ingestion.Most of our items have some level of proofing against dust and wet conditions, but they are NOT water-proof.
  • Damage caused by overloading, over the designed maximum load
  • Opening the base/plate of the scooter to view, and alter the internal components
  • Limited warranty of 3 months for commercial use.

 

Do I have to return the product back to Bike Scooter City?
Bike Scooter City has authorised service centres located around Australia. In some cases, warranty issues can be dealt with at these service centres. Please contact repair@bikescootercity.com.au or call 1300 883 773 to find a local service centre. 

  You, the customer, will bear costs associated with returning the goods. If we deem the issue to be a manufacturing fault upon investigation, we will repair, refund, or replace the faulty goods. Any transportation of the replacement product will be arranged at the customer's expense. If we receive a returned product under a warranty claim, and we deem the claim to have no basis, the cost of returning the product to the customer will be at the expense of the customer.

We will replace or repair any products DOA without a delivery charge to the customer. You must notify DOA within three business days of receiving the product.

If my product is replaced entirely, does the warranty period reset?

The Warranty period does not reset if the Customer’s product is replaced in its entirety by Bike Scooter City,  The Warranty will expire at 12 months from the date of purchase of the original product and remain unaffected by any product replacement that happens within that 12 month period.

I've had parts replaced under warranty. Are are these parts covered by their own 12 month warranty?

Any replacement parts fitted to a product are covered for the remaining duration of the original 12-month product Warranty, and do not have their own warranty period.