Matrix GTR – HIGH POWER OFF-ROAD BEAST

Powerful High torque 500w brushless motor, equipped with 4 inch wide FAT tyres that can handle any Australia Terrain. The Matrix GTR was designed for OFF-Road use with a maximum speed of up to 35km/hr.  Modern, slick and powerful design with its built-in hidden lockable battery.  The Matrix GTR FAT bike is know to be  Australia best value FAT Ebike on the Market!

A 12 months Limited warranty covers all products on this website.

Refer to the user manual for the complete Warranty on a particular make
and model.

WHAT IS COVERED?

All manufacturing faults or defects

Your item may be repaired or replaced (if repair is not possible) if you
are the first purchaser/user of the product and it has any of the following
manufacturing or design faults under regular use:

· Motor faults

· Boards or Computer Control faults

· Battery faults

WHAT IS NOT COVERED

If you have an issue with your purchased product that is not
manufacturing fault, not

· When the warranty period has expired

· Failing to maintain or perform scheduled servicing

· When the Warranty or serial label is altered or removed

· When the product or any of its components have been opened, altered,
or modified by someone other than the manufacturer or authorised repair centre

· Wear-and-tear Damage of vulnerable components such as wheels, tyres,
lights. consumables or battery lifespan

· Damage caused by product misuse or abuse like (but not limited to)
dropping, collision, jumps, grinding, heavy shaking, abrasion, or incorrect
storage

· Attempts to 'flash' or reset a product's software/firmware or change
from factory settings.

· Damage caused by Water ingestion. Most of our item has some level of
proofing against dust and wet conditions, but they are NOT water-proof.

·Damage caused by overloading, over the designed maximum load

·Limited Warranty of 3 months for commercial use.

Do I have to return the product to Bike Scooter City?

 Bike Scooter City has authorised service centres located around
Australia. In some cases, these service centers can deal with warranty issues.
Please contact repair@bikescootercity.com.au or 

call 1300 883 773 to find a local service centre. 

 You, the Customer, will bear the costs of returning the goods. If
we deem the issue upon investigation to be a manufacturing fault, we will
repair, refund, or replace the faulty goods. Any transportation of the
replacement product will be arranged at the Customer's expense. If we receive a
returned product under a warranty claim and deem the claim to have no basis,
the cost of returning the product to the Customer will be at the Customer's
expense.

 We will replace or repair any Product deem DOA without a delivery
charge to the Customer. However, you must notify DOA within 3 business days of
receiving the product.

If my product is replaced entirely, does the warranty period reset?

The Warranty period does not resets if the Customer's product is
entirely replaced by Bike Scooter City. The Warranty will expire 12 months from
the original product's purchase date and remain unaffected by any product
replacement within that 12 months.

I've had parts replaced under Warranty. Does their own 12-month Warranty
cover these parts?

Any replacement parts
fitted to a product are covered for the remaining duration of the original
12-month product Warranty and do not have their own warranty period.